Our invoicing system is automated and managed by one of the leading payment processing systems, with full encrypted security. Here are some quick guides just in case you need them.
Q. When will my card be charged for my private lesson?
A. Generally, we take payment for the lesson within the 48-hour period prior to the lesson commencing.
Q. I am currently subscribed for a monthly renewing class, when will this be charged?
A. Monthly classes are charged on a rolling calendar month basis, and as such are usually charged on the last day of the month, or the first day of the new month.
Q. Will I receive a reminder that I have a payment for a subscription class due soon?
A. Yes you will. These are set up automatically to be emailed to you seven days prior to the charge taking place.
Q. What do I need to do if I need to cancel my subscribed class?
A. Drop us an e-mail to email@example.com prior to the 20th of the month, and we will take care of the cancellation for you.
Q. What happens if I have not cancelled the class the charge has been taken?
A. Once the charge has been taken, the following month (or year in the case of annual membership) will have been paid for. Therefore, if you would like to submit a cancellation, we can then ensure your payment is set to "Do Not Renew" at the next billing cycle.
Q. I have received an e-mail saying your subscription will renew soon, but I'm unsure what it is for or what it relates to.
A. This most probably refers to either a rolling monthly class subscription or your annual club membership. If you would prefer not to renew your annual club membership, please let us know prior to the payment being taken. Once payment has been taken, we are unable to refund.
Q. I have received an e-mail saying that my card is about to expire, or that my payment card has declined. What should I do?
A. Click on the link below, update your card details, and we will amend the system and take payment in the usual way.
Q What should I do if I think there has been a mistake made?
A. Just get in touch. Email us on firstname.lastname@example.org or call us on 01245 473355 and follow the prompts to connect to the admin and accounts office. If there is no one available, leave a message and we will get back to you as soon as we can.