How exactly do I find you?

 

You will find us just inside the old coachworks at 38 Church Street, Great Baddow, CM2 7HY. As you pull into the trading estate, we are the third building on the right-hand side. Immediately beside the building, you will see the entrance to our private car park — please feel free to park there.

 

Our What3Words location is ///drop.guess.jumped.

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What happens if I miss a class?

 

A portion of each class is devoted to revising the previous week's work, so missing the odd session is rarely a problem. However, if you feel you have fallen behind, we recommend booking a private lesson with one of the studio's instructors. The cost of a private lesson is generally comparable to a single class session for the average couple, so it need not break the bank.

 

What happens if I join a class and find I do not like it?

 

We operate a Money Back Guarantee. If you have paid for the course and do not enjoy the experience by the end of your first week with us, we will give you a full refund, no quibbles.

 

Your Strictly Come Dancing for Beginners runs twice a week. Can I attend just one, or both?

 

When you enrol in our Strictly Come Dancing Stage 1 classes, we automatically give you access to both weekly sessions for the full eight weeks: Mondays at 19:30 and Thursdays at 19:30. You are more than welcome to attend any or all of these, but you are in no way obliged to. We will book you on to all sessions, so please feel free to ignore any reminders you receive for those you cannot attend.

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What should I wear for dancing?

 

We have a very relaxed attitude to clothing. For adults, we recommend smart casual wear. For our children's classes, we provide a uniform T-shirt as part of membership, but otherwise children should simply wear whatever they feel comfortable in.

 

We always advise investing in a pair of proper dance shoes to get the very best out of your newfound sport or hobby. These are available from us directly or from Supadance Shoes, and our staff are always on hand to offer shoe advice. Please feel free to ask.

 

How can I pay for my classes or lessons?

 

All payments for goods and services are processed through our automated, fully encrypted, secure payment system. We will either set you up over the telephone or email you an invoice with a "Pay Now" button. Once your payment is made, the system stores your details securely.

 

Future invoices for goods and services are then processed automatically using the card on file, in advance of the service.

 

For your security, we are registered with the Information Commissioner's Office and fully compliant with GDPR. We never share your details in any way without your express permission.

 

The credit or debit card I use for payments is due to expire. How do I update my details?

 

Simply click here and you can update your details securely.

 

Can I enter for examinations and medal tests?

 

Yes. The studio is a member of all major dance societies, including the NATD, ISTD, IDTA, and UKA. Examination sessions take place at least three times a year and cover all levels. Anyone is entitled to take part. Please speak to a member of staff for more information.

 

Some classes are charged as a monthly subscription. How does this work, and what happens if I miss some weeks?

 

Monthly subscription classes are charged at a fixed monthly rate, calculated to take into account bank holidays and the occasional studio closure, such as at Christmas and when the school attends the Blackpool National Finals.

 

You will receive an email seven days before each renewal, notifying you that the next payment will be taken automatically. If you need to cancel your subscription, we ask that you complete our online cancellation form by clicking here no later than the 20th of the month.

 

Once the subscription payment has been processed on the 1st of the month, your place is booked and no refunds can be given. It is by following this arrangement that we are able to keep monthly costs low for you.

 

How do I go about booking private lessons?

 

Private lessons are available seven days a week with members of our teaching team. Lessons can be booked as either 25-minute or 55-minute sessions, commencing on the hour or on the half-hour. You can book by calling 01245 473355 or via your Client Booking Portal.

 

There are two arrangements available:

1. Ad-hoc or one-off lessons may be booked up to three weeks ahead.

1. Ongoing weekly lessons are booked at the same time every week until you ask us to stop. This is the most popular option.

 

Once booked, you will receive an email confirmation. As a courtesy, we also send a reminder the day before. Payment is processed during the 48 hours prior to the lesson using our normal automated payment system. Please note that other clients may also be in the studio at the same time, having a private lesson with another teacher.

 

Not sure which level of teacher you need for your one-to-one lesson? Click here.

 

What happens if I need to cancel a private lesson?

 

You can cancel via your Client Booking Portal or by calling 01245 473355. Please remember that a minimum of 48 hours' notice is required; otherwise, the lesson remains chargeable.

 

We strongly advise against cancelling by email. If the relevant staff member is away for any reason, the cancellation will be timed from when the email is read, which may not allow the required notice period. It is always best to cancel through your Client Booking Portal or by telephone.

 

How do I get a Client Booking Portal login?

 

Simply visit chelmsforddance.com/client-login and request one. You will also find an option to reset your password, along with full instructions on how to use the portal.

 

How does the CDC Membership Scheme work?

 

We have a membership scheme for all clients aged four and above. Being a member gives you access to discounted prices for classes and lessons, equating to approximately 33% off. For adults, there is also access to a number of free dance nights throughout the year and use of the club bar. For the under-sixteens, we include our CDC T-shirt, which is part of our under-16s uniform.

 

Membership costs just £30 per year, and this money goes directly towards providing a comfortable studio environment for us all to dance in.

 

We always include a complimentary four-week membership from your first lesson or class. At the end of this period, we will email you to check that you are happy to continue with your annual membership.

 

If at any time you would prefer to opt out, simply let us know and we will set it to a non-renewal basis. Please note that the cost of lessons and classes will revert to non-member prices from the date of expiry.

 

Are there any career opportunities for me?

 

We are always looking to expand our highly motivated and professional team of instructors. Please feel free to talk to us about this at any time.

 

I have ordered event tickets but cannot locate them.

 

Your tickets were booked through the Ticket Tailor platform. QR codes should be attached to the confirmation email you received at the time of ordering. You can find this by searching for "Ticket Tailor" in your inbox.

 

You can also manage and retrieve your order directly through Ticket Tailor:

1. Visit the CDC Box Office by clicking here and selecting the relevant event.

1. Click "Manage Tickets" and enter the email address used for your order.

1. Follow the verification instructions. Ticket Tailor will then send a secure link to your email, allowing you to re-download your tickets.

 

If the email does not arrive, it is almost always a spam filter issue, so please check your spam or junk folder.

 

If there is anything you would like to know that is not covered above, please contact us and we will be happy to help.